PRIVACY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

SERVICES

We are providing you with the contracted number of nights in a furnished apartment at the location of your choice. All apartments are self-service.

Infrequently, an apartment that has been reserved for you may become unavailable because of factors outside our control, such as plumbing issues, electrical outages, and the like. In such cases, Elite City Stays will offer you alternative accommodations in another apartment of equal or higher quality. If you choose not to accept the alternatives offered, Elite City Stays will give you a full refund to the original form of payment of all monies paid, without penalty, within one business day.

LIABILITY

Elite City Stays cannot assume responsibility for damage to or loss of personal possessions or for injuries sustained on the premises due to personal negligence or forces of nature. Guests are liable for excessive damage to the premises that may exceed normal wear and tear or for excess soilage that may require special cleaning. Labor costs required to repair such damage will be charged to the credit card on file.

SMOKING POLICIES

All Elite City Stays apartments have a strict no-smoking policy.

PAYMENT

Elite City Stays is obligated to keep the designated property reserved for and available to the guest for the agreed-upon dates. The guest is obligated to pay the full amount (and associated taxes as required by law) upon booking, and is responsible for payment of additional services that may be desired, such as use of the mini-bar. Elite City Stays reserves the right to change the rates if the guest wishes to make any modifications to the reservation.

CANCELLATION

Cancellations made more than one week prior to the check-in date will receive a deposit refund. Cancellations made less than one week in advance are refundable minus one night's rate and taxes. Refunds will be made to the original form of payment within one business day of notice of cancellation.

ARRIVAL AND DEPARTURE

Guests are welcome to check in from 4:00 PM on the day of their arrival and are expected to check out by 10:00 AM on the day of their departure. We will do our best to accommodate any early arrivals or late departures but cannot make any guarantees as our flexibility depends upon other bookings that may have been made for the property.